What To Do When USB 2.0 Hub Driver Stops Working

My main computer was having a very annoying problem that prevented me from connecting any USB devices to it. It always prompted a message saying the USB driver cannot be installed. And when I went to the Device Manager, I saw the USB 2.0 Hub driver showing as an unknown device under Other Devices with a yellow exclamation mark on it.

Looks like a new driver was needed. But since USB 2.0 is a generic system driver that doesn’t require any special drivers from 3rd party vendors since XP, where should I go to find and replace the corrupted driver? I’d been scratching my head and was at the edge of going the process of reinstalling everything when I finally found the easy fix. Thanks to Sarkie’s Site.

Here is how:

1. Locate the latest original USB 2.0 driver from the following folder.


Here is what’s on my computer.

Widnows DriverStore

2. Copy everything in that folder to


3. Once done, go back to Device Manager, uninstall USB 2.0 Hub from the list and re-scan for new hardware. The USB 2.0 driver will be installed successfully using the driver we just copied.

It worked like a charm on my computer.

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  • hi

    cool, thanks for sharing :)

  • Mobin

    Yeah ! its really a good help !

  • svullo

    MS should do this in their crappy “FixIt” application (I suggested that in it’s comment box, dare I hope they read it?).

  • dave

    Thanks very much for posting this. I couldn’t find this answer anywhere but here.

  • NJ

    Thank you very much

  • kd

    Thanks. This bizarre problem happened to me to, and this fixed it.

  • http://robfisher.net/blog Rob Fisher

    This got my keyboard with USB hub working. Thanks!

  • Sammikins

    Wow. Thank you. I knew exactly the fix I needed, but it was hard to find. Thank you very very much for posting this.

  • Frank

    Thank you soo much dude! I was having a lot of trouble with this, my mouse, my pendrive, cellphone was not working and this just help me and solve my problem :D

  • BogBeast

    Thankyou, this has ended 2 days of frustration, I now have a working keyboard.

  • Jay

    Jesus! U saves my life here

  • robert

    thanks it works for me

  • SteveD

    Thank you sir, you bailed me out. (Something my new KVM switch support people could not do).

  • Philit

    Thank you very very much!!!

  • echz

    I’ve been beating my head against the wall for hours trying to fix this. I’ve gone in circles to many times, I don’t think I’m going to stop being busy for days but thanks to you I can see clearly now because THIS WORKS PERFECTLY!

  • J

    I love you. I have been trying to figure out this stupid problem forever. THANK YOU!

  • jhap

    Tnx bro.. I fixed my laptop in just 5mins.. :)

  • Daniel

    Thank you thank you thank you!

  • nano

    please i need help, my in-built webcam is no longer running with Skype, every time i try the same error message is poping up ” the webcam is used by another program” wich i don’t have the slightess idea how to deal with this dilemma.
    so please if someone have any idea i will be very thankfull

  • eyal


  • ramsay

    seriously, thanks a lot!

  • ejolson

    But how do I do this in XP? DriverStore is not an existing folder.

    • http://about.me/kentchen Kent Chen

      Sorry buddy, time to move on. I don’t even have a XP machine close by that I can get access to.

  • Badlog

    It works, thanks!!!!