How To Use Remote Assist to Remote Control Other Computers over Internet

4

If you are the go-to computer guy in your family, you might like this a lot because you can remote to your parents’ or uncle’s computer without installing any fancy remote control software.

Remember this Remote Assistance feature you may never used?

image 17 - How To Use Remote Assist to Remote Control Other Computers over Internet

I did, only once. To use it, you will need the other party to send the invitation to you first and you use the invitation file to connect and control that computer. And to send the invitation, you will need to run the msra command and click the “Invite someone you trust to help you” option.

You can tell that it’s already too much, even for you as an avid user.

There is a new feature called Quick Assist on Windows 10 that you may not know existed. Honestly, I didn’t, until recently. It’s a Windows 10 feature that allows a user to view or control a remote Windows computer over a network or the internet.

Sounds perfect, but let’s take look how it works on Windows 10.

If you are the one giving assistance, click Start, type Quick Assist, and open it.

image 18 - How To Use Remote Assist to Remote Control Other Computers over Internet

And click Assist another person.

image 19 - How To Use Remote Assist to Remote Control Other Computers over Internet

You will see a security code popping up inside Quick Assist, which expires in 10 minutes. Now, ask the person who needs assistance to open the Quick Assist app and punch in the code, and click the Share screen button.

Then, pick either Take Full Control or View Screen on your computer, click Continue.

image 20 - How To Use Remote Assist to Remote Control Other Computers over Internet

Once the other end allows, you two are connected.

As you can see, there will still be a bit back and forth interactions but overall, the process is much streamlined and a lot easier to follow.

4 COMMENTS

  1. Hi Kent

    This need came up for me today and I remembered your article.
    Unfortunately all I get is the “spinning circle of waiting” when I start Quick Assist.

      • I never got that far. The app would never fully start, just sit there with the spinning circle at startup.

        I did some searching and found out it depends on the “Internet Options” in settings, which are basically Internet Explorer options. So I reset those and then Quick Assist started normally.

        My guess is it’s built on Explorer code.

LEAVE A REPLY

Please enter your comment!
Please enter your name here