Fix Startup Issues on Windows 7 PC Caused After Installing KB 2823324

The name Microsoft itself is enough to make a product and/or service reliable. What say?

Do you have a doubt?

Discuss your problem with experts to get it resolved before it leads to a bigger issue and causes you a lot. In fact, you cannot ignore a problem or an issue you encountered just because you believe that Microsoft is not supposed to make it. Well, Microsoft get to know about such problems, as people like you drop them emails, addressing the issues, and then the software giant with the uphill struggle brings the efficient fix all the way to you.

In this post, I’m discussing the issues appeared after installing a security update KB2823324 on the Windows 7 PCs, while this update was targeted at fixing the issues found in the Windows file system kernel-mode driver (called ntfs.sys). However, after installing this ‘so-called’ security update, users got the Blue Screen of Death (BSOD) issue on their Windows 7 based PCs, after a recommended restart. As that stage, the following are some error messages appeared randomly:

  • Error: The file system structure of the disk is corrupt and unusable. Please run the Chkdsk utility.
  • Error: Windows failed to start. A Recent hardware or software change might be the cause.
  • Error: File system is corrupt. Windows failed to restart, etc.
  • Error: The Session Manager Initialization system process terminated unexpectedly. The system has shutdown.
  • Error: The boot section failed because a required device is inaccessible.

You might also encounter a problem saying, “Your license is not valid” while using Kaspersky Antivirus installed on your Windows 7 PC.

Alike each time, Microsoft took the issue on a priority basis and provided an efficient fix for them. The software giant acknowledged the issue and now has come up with an update in ISO file format.

According to Microsoft, if you get the BSOD issue on your Windows 7 PC after installing the KB 2823324/MS13-036 patch, you need to immediately download the security fix in ISO format to get your PC back to a working state. This ISO image is targeted at fixing this issue and making your data accessible again. Once you download this disk image successfully, burn it to a CD and use it in the following manner:

Note: Remember that the fix is not recommended as a fix for general boot failure issues.

  1. Insert this CD into the CD/DVD–ROM connected to your Windows 7 PC
  2. Boot from the CD and let the KB 2823324 recovery proceed automatically.
  3. Do not interrupt the recovery process in between.

Furthermore, the use of the KB 2823324 recovery CD is recommended only if your Windows 7 PC is unable to boot. Once you successfully boot into your PC with the recovery CD, do uninstall the security update 2823324 that caused this issue. In case you can boot into your PC, even with that security update installed, you must install it manually in the following quick steps:

Method 1: Restore your PC to a last System Restore Point

  1. Restart your PC and repeatedly press the F8 key before the Windows logo appears.
  2. Select the ‘Repair your Computer’ option.
  3. Select a preferred language, and then log on to your PC.
  4. In the ‘System Recovery Options’ dialog box, click the ‘System Restore’ option.
  5. Choose a system restore point, which will uninstall this security update.
  6. Restart your PC normally to apply the new settings.

Note: In case you do not know that log on password, I suggest booting from your Windows 7 boot DVD.

Method 2: Restore your PC to a last System Restore Point using Command Prompt

  1. Restart your PC and repeatedly press the F8 key before the Windows logo appears.
  2. Select the ‘Repair your Computer’ option.
  3. Select a preferred language, and then log on to your PC.
  4. In the ‘System Recovery Options’ dialog box, click the ‘Command Prompt’ option.
  5. Run the following command on the black screen:dism /image:C:\ /cleanup-image /revertpendingactions
  6. Restart your PC normally to apply the new settings.

Method 3: Uninstall the KB 2823324 Security Update on the Command Prompt window

  1. Restart you PC and repeatedly press the F8 key before the Windows logo appears.
  2. Select the ‘Repair your Computer’ option.
  3. Select a preferred language, and then log on to your PC.
  4. In the ‘System Recovery Options’ dialog box, click the ‘Command Prompt’ option.
  5. Run the following command on the black screen:dism /image:C:\ /get – packages

    1

  6. Copy the name of the package, and then paste it in the following command:dism /image:C:\ /remove-package /PackageName:Package_for_KB2823324~31bf3856ad364e35~x86~~6.1.1.1

    2

    Then hit the Enter key.

  7. After the command executed successfully, you see the in the following way:3
  8. After that, exit the command prompt window and restart your PC normally to save the new settings.

After uninstalling the KB 2823324 security update from your PC, it should restart properly. In case the issue persists, you will have to boot into your PC using a secondary bootable medium, in order for inaccessible computer data recovery. Use a commercial data recovery software to get the job done efficiently.

Alex

Alex helps people better understand computer related problem and make them able to recover themselves. Alex is a guest contributor to Next of Windows.

Last updated: 07/18/2014

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