What to do when Windows Explorer is not responding in Windows 7


We all get an error message like this “Windows Explorer is not responding.” One of the reason is that the system is in a deadlock situation. To discover more what is computer deadlock click here. So what to do when Windows showed this kind error message? Well, there are many reasons this sort of errors occurs. Sometimes, when you insert a disk you will be unable to play what’s on the disk, and you get an error like this. Sometimes, when you try to install a program that never ends, you will see the error like this again. It is the most common error which there are two ways you can solve this. If clicking the “close the program” doesn’t work, then

  • Tip #1, press “control + Shift + Esc” this will bring you the task manager, yes it’s not the old “control + Alt + delete“. When the task manager is up you can find which program uses the most CPU/memory, and manually stop them. Hopefully, your computer won’t get frozen again.
  • Tip #2, this applies when you constantly getting this kind error, say whenever you do something your PC froze. So if you ever have this kind situation than there is a real problem. Inside the Windows 7, you can try to use a very useful tool that has already been built-in, called the Problem Steps Recorder. ( find it just type “problem Steps Recorder” in the start manual)

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Good luck ! and Enjoy your new Windows 7 [Update on Feb 8, 2011] If you are among those who have been suffering the pain of constant Windows Explorer not responding crashes, hope this post here may be able to help you out.



  1. when will they fix this? this problem is not a new one why have they not they sorted out the problem, they have had more than enough time to fix it

  2. I have this problem all the time. It happens when I try to do the most mundane things, like moving 10 relatively small jpg files to another folder, or just now, when I tried to rename a 31kb Excel file.

  3. Microsoft have no plan to fix this problem. If they did then people wouldn’t think of upgrading to 8 or 10.
    I sometimes think some of the ‘Patches’ that Microsoft recommend actually make the problem worse just so you’ll go for the upgrade.


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